We want to extend a huge thank you to everyone who took the time to participate in our recent patient survey. Your honest feedback is invaluable, and it truly matters to us!At our clinic, we believe that listening to our community is the first step toward providing the best care. We've taken your responses and turned them into real, actionable steps to improve your experience and the quality of care you receive.
What You Told Us & What We're Doing
Here's a breakdown of the key areas you highlighted and the actions we are taking right now:
| Your Feedback |
Our Action |
| "We need more doctors and staff." |
We're HIRING! We are actively expanding our team to meet your needs and improve appointment availability. |
| "Wait times are too long." |
We're speeding up service! We are training more staff and upskilling our dedicated Aboriginal Health Practitioners (AHPs) to streamline processes and reduce your wait time. |
| "I'm confused about the fees." |
Clarity is here! We have designed simple, easy-to-understand fee posters to ensure there is no more confusion about costs. |
| "We need better communication across services." |
Strengthening connections! We are proactively working to strengthen our communication channels with local hospitals and specialists to keep your care connected and seamless. |
Thank You
Your participation ensures we can continue to provide care that is not only high-quality but also deeply culturally safe and responsive to the needs of our community.
We look forward to continuing this journey of improvement with you.
Do you have more feedback or questions? Please feel free to speak with any of our friendly clinic staff on your next visit or provide your feedback HERE